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How to document unwitnessed falls and submit faultless data to My Aged Care

SmartPeep’s AI system helps you to comply with Australia’s National Aged Care Mandatory Quality Indicator Program.

Posted on
August 2021
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Nurses need to manually record all data of incidents and always have a hard time performing incident investigation for unwitnessed falls.

Running an aged care facility comes with tedious tasks that can be tough to complete. This includes creating monthly incident reports to ensure quality governance. However, what happens if a common human error arises in manually generating an incident report? Or better yet, what happens if an elderly is unable to accurately explain the causes of their fall due to diseases such as dementia?

The exact time and cause of traumatic falls among senior residents might not be easy to document without error if they were unwitnessed. Moreover, caregivers can’t monitor residents at all times to accurately depict how each fall happened.

As of 1 July 2019, participating in Australia’s National Aged Care Mandatory Quality Indicator Program has become a requirement for all approved providers of residential care services. This means that aged care facilities must now provide error-free data to measure incidents across the 5 quality indicators - pressure injuries, physical restraint, unexplained weight loss, falls and major injuries, and medication management.

As per Australia’s National Aged Care Mandatory Quality Indicator Program layout, all fall incidents must be recorded. Therefore, the percentage of elderlies who have experienced falling once or more, and the percentage of senior residents who have suffered from major injuries due to their falls must be recorded and submitted into the My Aged Care provider portal.

All of this might sound confusing, but fret not, we’re here to guide you through it!

Using AI to support incident reporting and unbiased root-cause investigation

SmartPeep’s AI system automatically generates incident reports with non-faulty data of all incidents.

SmartPeep’s AI system is here to do all the worrying for you when it comes to recording and collecting the data on falls among your residents, so you will be able to conveniently submit non-faulty data of all incidents in your care facility to the My Aged Care provider portal. How do we do it, you wonder? SmartPeep’s trusty AI caregiver automatically monitors all of the elderlies in your aged care facility for you to generate an accurate monthly incident report.

Thus, this also means that unwitnessed falls will no longer go undocumented and care staff won’t have to crosscheck with each caregiver to find out the cause of the falls, saving up to 80% of caregivers’ time in performing an incident investigation. Further, this would also support unbiased root-cause investigation and get rid of the chances of human error, such as miscommunication leading to a faulty incident report.

What’s more? SmartPeep’s intelligent AI system will act as a solution for nursing shortages while reducing each caregiver’s workload. With SmartPeep, nurses will be able to focus their time and energy on tending to residents who require extra care, as opposed to spending their time constantly monitoring each resident manually. This will save them time and allow the care team to prevent similar incidents from happening. Moreover, it encourages better communication among caregivers.

With SmartPeep’s AI system, you’ll know exactly when, where, and how each fall happened, and you’ll even be able to start submitting these faultless data to the My Aged Care provider portal. Gone are the days of manually monitoring each incident, or even conducting tedious investigations! Sit back, let us do the work for you, and allow your residential care facility to become the leading care provider of the nation.

What are you waiting for? 

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